Frequently Asked Question (FAQs) - Gaurav Gupta Studio

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FAQs
Ordering

How do I place an order?

To place an order at Gaurav Gupta:

  • Use the various category options provided under the main menu to help you find what you are looking for.
  • Once you have shortlisted an item, select your size and click on the ‘Add to cart” button.
  • Review the items in your shopping bag by clicking the ‘Shopping Bag’ icon at the top of the page.
  • Click on ‘Proceed to checkout’ to complete your order.

What should I do if an item I want is unavailable?

In case the item you are looking for is not featured on our website or is “sold out” please write to us at enquiries@gauravguptastudio.com and our client care team will get in touch to assist you.

Do you provide customisations/ alterations?

You can place a request for alterations/customization by filling an enquiry form. You can also get in touch with our design stylist on +91 9650047853 to discuss the same in detail.

How do I ensure the fit is accurate?

Size guide is available on each product page to help you with any sizing queries. You can also contact us at +91 9650047853 in case you need further assistance

How do I find a specific item?

If you know exactly what you are looking for, you can search the item by product style under the main menu. In case you are looking for an item that is not featured on our website please write to us at enquiries@gauravguptastudio.com our client care team will assist you further.

How do I contact customer care?

In case you have any queries, which are not currently addressed on our site, please contact our client care team by using enquiry form, telephone +91 9650047853 or our live chat facility. Our contact hours are Monday – Saturday, 11:00- 19:30 (IST)

Payment

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Razor Pay and most international credit and debit

Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Gaurav Gupta online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.

Is my personal information kept private?

All information shared with Gaurav Gupta is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions & Privacy Policy.

What happens if my payment is declined?

In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.

Which currency can I use to place my order?

We currently accept payments in US dollar, British Pound Sterling, Euros and Indian Rupees

Delivery & Shipping

What delivery services does Gaurav Gupta offer?

Gaurav Gupta offers complimentary domestic and international shipping

How long will it take for my purchase to be delivered?

The estimated delivery time will differ with each order. Domestic orders will take about 2-4 business days for delivery from the date of dispatch. International orders take about 10-12 days for delivery from the date of dispatch. Sometimes, delivery timelines are subject to factors beyond our control, including but not limited to, destination customs clearance process, unexpected travel delays due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

What countries does Gaurav Gupta ship to?

Gaurav Gupta offers worldwide shipping to most jurisdictions. For more information on international shipping, please refer to our Terms and Conditions.

Can I collect my order instead?

Domestic clients can opt for a self-pick up from any of the Gaurav Gupta flagship stores, upon request. For further assistance, kindly reach out to us at enquiries@gauravguptastudio.com

Can I amend my delivery address once the order has been placed?

Once your order has been placed, you can change the delivery address until the item has been shipped. However, should you need to do this; you can call our client care team who will be able to assist further.

How can I track my order?

Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our client care team

My order shows delivered and I did not receive my package. What should I do?

If your package shows delivered and you have not received your order please raise the issue by calling our client care team. Our team will look into the matter and ensure the delivery is done in time. We will keep you updated with the progress.

Will my parcel be insured and will I have to sign for it?

Your online order is insured by Gaurav Gupta during the transit time until it is delivered to you. For security reasons, all purchases made online require signature by the receiver on delivery, at which point the responsibility of the goods passes to you.

Will there be additional duties or taxes payable on my purchase?

For Indian Customers, product prices displayed are inclusive of all taxes and duties. For International Customers, product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

What is your return policy?

At Gaurav Gupta we want every client to be pleased with his/her order. We do not accept returns; however we will be with you every step of the way to ensure that the garment you receive is in perfect condition and fits well.

Can I cancel my order or an item from my order?

You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for a year from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Gaurav Gupta shall have no liability in relation to any claim for a refund.

 

Disclaimer:

1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.

2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

Aftercare

Where can I find information regarding Gaurav Gupta product care?

Gaurav Gupta uses the highest quality of fabrics and embroidery materials. We have provided general maintenance instructions for specific materials on the product page under “Care Guide”. However, we always recommend that you consult our client care team in case you have any queries regarding the after care of your purchase.

How do I have an item repaired?

You can get in touch with our client care team on +91 9650047853 who will be happy to discuss the issue in detail and provide the best possible solution.

How do I maintain my purchase?

Gaurav Gupta outfits are made using the finest of materials, using specialist techniques. We recommend all outfits to be dry-cleaned only. For Couture/Sculpted Garments, kindly reach out to our client care team on +91 9650047853, who will be happy to assist you with your enquiry.

Sizing

How do I know my size?

Gaurav Gupta’s Ready-To-Wear outfits are made in line with European sizes. We provide detailed measurements and size conversions in our size guide. Our client care team is also available to assist you in selecting the size best suited to you.

What is the size range available?

Size range for our Ready-to-Wear collection varies from XS TO XL. For detailed specifications on measurements and international size conversions, please refer to our size guide that can be found on each product page. We also offer a made-to-measure service for sizes that are not mentioned in our size guide. You can get in touch with our fashion consultants at enquiries@gauravguptastudio.com for further assistance.

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