We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.
As a standard company protocol across all direct point of sales, Gaurav Gupta Studio does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios:
- If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
- If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
- If there has been an unprecedented delay in your order and Gaurav Gupta Studio has not notified you of the same, within 1 week from the date of order placed.
In all the above scenarios, the client must notify gauravguptastudio.com about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from gauravguptastudio.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Gaurav Gupta Studio, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with gauravguptastudio.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.
All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at gauravguptastudio.com and any of the flagship stores across Delhi, Mumbai, Hyderabad & Kolkata. The credit notes can be redeemed during the End of Season Sale period as well.
- All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
- No returns or exchanges are allowed on discounted outfits.
- All returns or exchanges are allowed for Gaurav Gupta outfits bought from our own website and flagship stores only.
You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for 6 months from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Gaurav Gupta shall have no liability in relation to any claim for a refund.
- In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
- If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.