Terms & Conditions - Gaurav Gupta Studio

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TERMS OF USE

Welcome to gauravguptastudio.com

gauravguptastudio.com and its subsidiaries provide their services to you subject to the following conditions. By visiting or shopping at gauravguptastudio.com, you accept these conditions. Please read them carefully. In addition, when you use any of our current or future services or visit or purchase from any business affiliated with gauravguptastudio.com, whether or not included on our website, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Policy, which likewise oversees your visit to gauravguptastudio.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit gauravguptastudio.com or send e-mails to us, you are communicating with us electronically. By doing so, you agree to receive communications from us electronically – through email, or notices posted on our site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Should you wish to be removed from our mailing list, please email us at enquiries@gauravguptastudio.com

SITE ACCESS

gauravguptastudio.com grants you limited permission to access and make personal use of this site and not download (other than page caching) or modify it, or any portion of it.
This authorization does not include any resale or commercial use of this website or any of its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any utilization of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be recreated, copied, duplicated, sold, resold, visited, or otherwise misused for any commercial purpose without the express written agreement of gauravguptastudio.com.

You may not use any proprietary information (including images, text, page layout, or form) of gauravguptastudio.com and our subsidiaries without written agreement. You may not use any meta tags or any other hidden text utilizing gauravguptastudio.com’s name or trademarks without the express written consent of gauravguptastudio.com.

Any unauthorized use terminates the permission granted by gauravguptastudio.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of gauravguptastudio.com so long as the link does not portray gauravguptastudio.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Gaurav Gupta Studio logo or other proprietary graphic or trademark as part of the link without written permission.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of gauravguptastudio.com or its content suppliers. The compilation of all content on this site is the exclusive property of gauravguptastudio.com. All software used on this site is the property of gauravguptastudio.com or its software suppliers. Any unauthorized use or copying of our website content or software is not permitted.

TRADEMARKS

Any violation, illegal or unauthorized usage of our trademarks and trade names, whether registered or under registration, will be liable for legal action.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Gaurav Gupta Studio (Reflect Sculpt Pvt. Ltd.) and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; send E-Gift certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. gauravguptastudio.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant gauravguptastudio.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant gauravguptastudio.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify gauravguptastudio.com or its affiliates for all claims resulting from content you supply. gauravguptastudio.com has the right but not the obligation to monitor and edit or remove any activity or content.

gauravguptastudio.com takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

Your online order is insured by Gaurav Gupta during the transit time until it is delivered to you. For security reasons, all purchases made online require a signature by the receiver on delivery, at which point the responsibility of the goods passes to you.

PRODUCT DESCRIPTIONS & SPECIFICATIONS

Gaurav Gupta Studio and its affiliates attempt to be as accurate as possible. All the styles listed on the website have been described in detail for your reference covering all essential attributes of the garment pertaining to fabric details, embroidery details, and individual component descriptions as well in order to enable you to make an informed purchase decision. If there is anything you’d still like to know apart from what’s mentioned you can always reach out to us and we will be glad to assist you further.

PRICING

The pricing of the outfits listed on the website fall under the sole discretion of the brand. The prices mentioned for all the styles are mentioned in Indian Rupees. However, for other parts of the world, USD, GBP & EUR prices are mentioned based on the conversion rate. Shipping charges, duties & local taxes will be added at the checkout page only in the final payable amount that will be charged to you. The prices mentioned on the website are the same as all our stores unless if there is a special time-bound promotional sale is going on the website.

With respect to items sold on gauravguptastudio.com, we charge your credit card before your order has entered the shipping process. For any reason, if we are not able to ship the products as per your order, we will intimate you electronically and refund the value of the products not available.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the products listed on the site may be incorrectly priced. In the rare occasion, mispricing occurs, we will inform you to cancel the order or make an additional payment for the difference.

SHIPPING

We offer complimentary shipping worldwide.

The estimated delivery time will differ with each order. We typically take around 2-4 business days to dispatch domestic orders, and 10-12 business days to dispatch international orders for our ready-to-ship line.

The shipping timelines mentioned are over and above the timeline required to procure or make the ordered piece, which is mentioned in the details given on the product page.
Sometimes, delivery timelines are subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

You can also opt for a self-pickup from any of the Gaurav Gupta flagship stores, upon request. For further assistance, kindly reach out to us at enquiries@gauravguptastudio.com

DUTIES AND TAXES

All of Gaurav Gupta orders are shipped internationally from our warehouse in Noida, India to your provided shipping address. Due to the nature of international orders, occasionally a customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying this additional fee.

Gaurav Gupta Studio (Reflect Sculpt Pvt. Ltd.) takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

EXCHANGES, RETURNS, AND REFUNDS

We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.

As a standard company protocol across all direct point of sales, Gaurav Gupta Studio does not endorse any return or exchange policy irrespective of a domestic or international order, neither on fresh off the rack, nor on made to order pieces except in case of the below mentioned exceptional scenarios:

  1. If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
  2. If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
  3. If there has been an unprecedented delay in your order and Gaurav Gupta Studio has not notified you of the same, within 1 week from the date of the order placed.

In all the above scenarios, the client must notify gauravguptastudio.com about the issue over a call or WhatsApp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

However, it is only after receiving an acknowledgment of the same from gauravguptastudio.com, you may send the piece back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Gaurav Gupta Studio, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with gauravguptastudio.com only based on the timelines and quality of the returned piece. While returning the piece, please ensure that the merchandise is unused, and is in a sealed condition as you received it, with its original packaging.

The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.

All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at gauravguptastudio.com and any of the flagship stores across Delhi, Mumbai, Hyderabad & Kolkata. The credit notes can be redeemed during the End of Season Sale period as well.

Disclaimer:

  1. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
  2. No returns or exchanges are allowed on discounted pieces.
  3. All returns or exchanges are allowed for Gaurav Gupta pieces bought from our own website and flagship stores only.

ORDER CANCELATION POLICY:
You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for 6 months from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Gaurav Gupta shall have no liability in relation to any claim for a refund.

Disclaimer:

  1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
  2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

Kindly write to us at enquiries@gauravguptastudio.com for further assistance.

SIZING

The fit of our garments depends on the cut, fabric, and style. Some garments are designed to have a relaxed fit while some garments are consciously styled to be more fitted, in order to accentuate the form. Please review our size guide that details out the exact measurements for your perusal, and we will assist you in selecting the size best suited to you.

PRODUCT PROPERTIES AND WASH CARE

All of Gaurav Gupta products are handcrafted using the finest fabrics and embroidery material. The subtle variations in colour, texture and finish are intrinsic to hand made products.

Wash Care: Standard Dry Clean Only.

COLORS

We have done our best to display as accurately as possible the colors of the products shown on this website. However, since you will be viewing them on your mobile/monitor screens, we cannot guarantee that your screen display of any color will be accurate. A minor variation in color is not a defect as different screens project the colors differently.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by gauravguptastudio.com on an as is and as available basis. gauravguptastudio.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, gauravguptastudio.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. gauravguptastudio.com does not warrant that this site, its servers, or e-mail sent from gauravguptastudio.com are free of viruses or other harmful components. gauravguptastudio.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

INDEMNIFICATION

You agree to defend, indemnify and hold Gaurav Gupta Studio (Reflect Sculpt Pvt. Ltd.), its respective officers, directors, employees, shareholders, associated entities, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Website harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the site.

APPLICABLE LAW

By visiting gauravguptastudio.com, you concur that the laws of India, under the jurisdiction of the Delhi High Court, regardless of the principles of conflict of laws, will administer these Terms of Use and any dispute of any sort that might arise between you and gauravguptastudio.com or its subsidiaries.

DISPUTES

Any dispute relating in any way to your visit to gauravguptastudio.com or to products you purchase through the website shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate gauravguptastudio.com intellectual property rights, gauravguptastudio.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

To the fullest extent permitted by pertinent law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please refer to the other policies on our website. These policies additionally regulate your visit to gauravguptastudio.com. We reserve the authority to make changes to our website, policies, and these terms of use at any time. On the off chance that any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be regarded severable and will not influence the legitimacy and enforceability of any remaining condition.

CONTACT INFORMATION

You can contact us at:

Gaurav Gupta Studio
(Reflect Sculpt Pvt. Ltd.),
1501/1 Ward No. 1, Kalka Das Marg,
Mehrauli, New Delhi – 110 030
enquiries@gauravguptastudio.com

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