As a standard company protocol across all direct point of sales, Gaurav Gupta Studio does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios:
- If the merchandise you have ordered from us is not received in good condition, is damaged or defective.
- If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
- If there has been an unprecedented delay in your order and Gaurav Gupta Studio has not notified you of the same, within 1 week from the date of order placed.
However, it is only after receiving an acknowledgment of the same from gauravguptastudio.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Gaurav Gupta Studio, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with gauravguptastudio.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same. All approved returns and/or exchanges are given in the form of Credit Notes with a maximum validity of 6 months and are redeemable solely at gauravguptastudio.com and any of the flagship stores across Delhi, Mumbai, Hyderabad & Kolkata. The Credit Notes can be redeemed during the End of Season Sale period as well.
All Credit Notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
No returns or exchanges are allowed on discounted outfits.
All returns or exchanges are allowed for Gaurav Gupta outfits bought from our own website and flagship stores only.
ORDER CANCELLATION POLICY:
Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment (100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that our brand's policy does not include the provision of refunds.
Kindly write to us at email@example.com for further assistance.